If your HP ocmputer is stuck in boot loop, please try the below troubleshooting steps. If you are unable to complete theses steps, please rech out to the help desk for remote assistance.
Step - 1
The BIOS recovery feature helps recover the computer from a Power on Self-Test (POST) or a boot failure that is caused by a corrupt BIOS
1. Turn off the computer, Connect the Power Adapter.
2. Press and hold the Windows + B key, and then simultaneously press the power button.
3. After 2 to 3 seconds release the power button. Continue to press and hold the Windows + B key.
Perform CMOS RESET: -
Clearing the CMOS on your motherboard will reset the system BIOS settings to their factory defaults, it will not affect your data that is present in the system.
1.Completely Shutdowns the PC -> Connect the Power adapter To Pc/Laptop.
2.Press and hold Win + v key, and power on The Pc -> by Clicking the Power on Button Once.
3.Keep Pressing the Win + v Button for About 40 To 60 Sec. Until You See Hp Logo Appear
Step --- 3
Check if the unit restarts in BIOS screen: -
Please have the unit's screen on BIOS screen for 30-45mins or an hour and see if the unit restarts. If it does not restart under the time span in BIOS run system board and storage quick tests and if they pass, perform OS reinstallation on the unit. The steps are below. Please back-up the unit's data before doing OS re-installation.
HP cloud recovery: -
https://ftp.hp.com/pub/
1. To download the recovery software, go to Cloud Recovery Client. If you are prompted with a choice to run or save the file, click Run.
2. Insert the blank USB drive (minimum 32 GB), read the welcome message, and then click Next. Format the USB drive to NTFS.
3.Enter the information, if necessary.
4. When the Cloud Recovery tool detects the information for your device, click Next.
NOTE:
5.Use the drop-down menus to select the Recovery Options, Region, and Download Server, and then click Next.
6.Select your USB drive from the drop-down menu, and then click Next.
7.Carefully read the confirmation message which states that any information on the USB drive is deleted during this process, and then click OK.
8. When the download completes, click OK.
9. To finish the download and close the program, click Finish.
Perform the following steps to recover the computer using a USB flash drive:
1)Turn on the computer and insert the 32 GB USB flash drive into a USB port.
2) Turn off the computer by pressing and holding the power button.
3) Disconnect all peripheral devices, except for the monitor, keyboard, mouse, and power cord. Remove media from internal drives and remove any recently added internal hardware.
4) Press the power button and turn on the computer and use booting options by tapping F9 to boot from the USB drive.
5) Follow on-screen prompts to complete the recovery.